Shipping Policy

Crystal Brite Detailing Supplies Ltd.

Shipping Across Canada

We ship online orders across Canada with Canada Post, Canpar, DHL, FedEx and UPS Ground. Orders usually ship within 48 hours of being received. Delivery times depend on the carrier and your location, and they aren't guaranteed. Crystal Brite isn't responsible for carrier delays, lost packages or anything that happens once your order is handed to the carrier.

Shipping Costs

Orders of $150 or more ship free (freight pre-paid). Any order that includes a 5-gallon product is charged freight, because couriers add special handling fees for those items. Customers with an account are charged freight under this policy when the order is invoiced and shipped.

Winter Shipping and Freezing Risk

From October 1 to March 31, liquid products, including chemicals and related items, may freeze in transit or after delivery. No shipping company or courier guarantees against freezing. By placing an order between October 1 and March 31, you accept full responsibility for any freezing risk. Crystal Brite isn't responsible for products that freeze, and frozen or freeze-affected products can't be returned, refunded or replaced. Please bring packages indoors as soon as they arrive. If you'd rather avoid the risk, you're welcome to pick up your order in store at Unit #418-1952 Kingsway Avenue, Port Coquitlam, BC, Monday to Friday, 10 am to 4 pm.

All Sales Are Final

All sales are final. We don't accept returns, refunds or exchanges on any item for any reason, including change of mind or ordering the wrong item. Please check product details, sizes and quantities carefully before placing your order.

Shipping Damage or Wrong Item

If your order arrives damaged in shipping (not including freezing) or you receive the wrong item, contact us within 48 hours of delivery at pocostore@crystalbrite.ca or 604-533-1300. Include your order number and photos of the item and packaging. We'll review each case, and any replacement is at our discretion. Claims made after 48 hours can't be accepted.

Questions

Email pocostore@crystalbrite.ca or call 604-533-1300, Monday to Friday, 10 am to 4 pm.